Customer Service Coordinator (Service Centre)
(Singapore - East)

Responsibilities:

• Ensure that Clients service schedules are met and where necessary, send the customers a schedule of servicing dates or make prior appointments with the customers for servicing
• Ensure that all follow-up services, if required, are carried out accordingly
• Assist the Technicians under your charge in planning the Technicians' work schedules, ensuring that a reasonable amount of work will be carried out each day
• Ensure that the necessary documents (Treatment Cards, Treatment Orders and Treatment Instructions) are sent out to the Technicians accordingly
• Update daily the necessary records on the workload for the month
• Update the daily records on completed work and to pass on this update daily to your Senior Service Coordinator for compilation
• Assist the Surveyors to arrange for the necessary servicing requirements for new sales secured
• Arrange to meet the requirements of Clients' reinfestation calls (RICs) promptly and effectively
• Assist the Office Administrator in data entry and/or retrieving information for new, amended or terminated contracts
• You are to attend to other duties that may be assigned to you from time to time

Requirements:

• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in any field.
• At least 1 year of working experience in the related field is required for this position.
• Possess a high passion for service, customer-oriented with good interpersonal and excellent telephone etiquette
• Proactive, self-motivated and a good team player
• Independent with ability to multi-task and work under pressure
• Preferably Junior Executives specializing in Customer Service or equivalent. Job role in Call Centre Executive or Customer Service - General.
• 1 Full-Time positions available.
• Applicants should be Singaporean citizens or hold relevant residence status.

Interested candidates who wish to apply for the advertised position, please click on the APPLY ONLINE link below. Alternatively, you can email us an updated copy of your resume or contact our office at +65 65570880 for a confidential discussion.