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Johari · 19d ago
Riders, how do you deal with customers who lie just to get a refund? I delivered the food properly — no spills, no delay — but customer claimed it was “spoiled” because of me. The food was fine when I handed it over. It’s frustrating because platforms always side with the customer. How do you defend yourself in these cases when “customer is always right”? Any tips to protect ourselves from false complaints?
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Voon · 19d ago
Brand & event management Specialist
try documenting the delivery bro, taking photos, noting the time, keeping records. It won’t stop all complaints, but at least you have something to refer to if things go wrong
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