Onsite Engineer
· Provide onsite and remote End user support primarily for Singapore office and support of south east Asia offices where required
· Tracking & documenting support activities using ticketing system (JIRA).
· Work on service catalogue build and streamline and build the knowledge base to be shared with Singapore support team and China support Team
· Communicate and document troubleshooting techniques and best practices.
· Proactively understand, analyze and research new technical problems when needed.
· Manage assets within the organization and perform tech refresh at stipulated periods.
· Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
· Provide end user and technical support for Windows, MacBook and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom, Google Suites, Slack etc
· Provide Tier1 VIP user support
· Other interested candidates can send in your application and we might have other jobs suitable for you.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Onsite Engineer?
Company profile
Opus IT Services is a leading outsourcing company providing IT services and support in Singapore. Opus has achieved its premier status by effectively and efficiently providing its customers with quality services, and by encouraging innovation and commitment amongst its staff. Opus IT Services began operations in 1997. Then, with a staff of only 100, Opus solely supported IBM in its delivery of IT services. Today, Opus has expanded to a team of 900-strong and serves a pool of clients - ranging in size from large to small and with a variety of needs. In the future, Opus aims to not only be a pre-eminent leader in the delivery of IT services in Singapore but also across the region.
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