Assistant Manager, Fulfillment Operations
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Position Summary
This position's primary responsibility is to oversee and execute the complete fulfillment operations for Singapore. This includes tasks such as receiving, pick-packing, freight planning, inventory management, reporting, and addressing other operational needs to support and drive services and business activities in Singapore. The role demands effective multitasking and continuous monitoring of daily operations to ensure alignment with service and customer expectations.
Key Responsibilities
Order Management/Order Processing/Inventory/Delivery & Freight Operations
- Receive, Putaway, Pick Pack & Last Mile Management.
- Processing of Purchase and Sales orders in ERP.
- Management of physical inventory.
- Coordinate and prepare delivery documentation.
- Collection, Delivery, and coordinate shipment pick up/deliver.
- Monitor delivery status for billing.
- Daily/Weekly inventory reconciliation including consumables.
- Update and submit operational reports i.e., inventory, inbound/outbound, collection/delivery.
- Maintain accurate stock information for sales and costing purposes .
- Item master creation and maintenance in ERP.
Others
- Achieve agreed KPI & lead time targets as specified to meet the requirements of the business.
- Use own initiative to improve operations performance.
- Prepare and maintain work instructions and standard operating procedures for all ops processes.
- Support the business team as and when necessary.
Requirements: -
- Academic Qualification – Min Higher Diploma in Business Admin/Logistics/Supply Chain Management is a MUST, and any relevant certification will be an added advantage.
- Experience – Previous experience min 3 years (either) in warehouse, supply chain, reverse operations are a MUST.
- Electronics expertise – good knowledge on popular phones and technology, basic understanding of functionality of mobile devices.
- Computer competency – working with different applications i.e., ERP/WMS/TMS/CRM or any other operational related application is mandatory. Must be literate in using MS Excel for reporting.
- Customer service – experience in dealing with customers to provide pleasant customer experience.
- Problem-solving - Ability to locate the exact source of a problem and then implement a working solution collectively and in amicable manner.
- Organizational skills – Detailed record keepers, can maintain a tidy inventory with all inventories accounted for, and know how to manage their time wisely so that all required operational processing are finished on time.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- How many years' experience do you have as an Assistant Manager?
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