Sales Coordinator (Hospitality)
SUMMARY:
- To be well versed with the facilities and services offered by the property.
- To master the property product in terms of rates, layout and physical attributes, breakdown/configuration, special features and amenities etc.
- To be responsible in providing the most efficient and courteous sales enquiries.
DUTIES & RESPONSIBILITIES:
- Knows all sales processes and handling of the property management systems.
- Provides prompt, courteous and efficient service always. Answer the phone in 3 rings.
- Ensures that all enquiries’ details are received and replied accurately.
- To assist in consolidating the database from sales business cards consistently to facilitate e-mails blast for upcoming promotions.
- Ensures the proposal for the enquiries are sent to all clients on a timely basis.
- Follow up with clients on arrival flight details and arrange for transfers and ensure information is shared with front office and reservation departments.
- Follow up with extension advise with corporate accounts for monthly stays and above. For example, 2 weeks prior to departures for monthly stay, 1 month prior to departures for 6 months and above and 2 month’s prior to departures for 1 year and above.
- Conduct site inspection to potential clients in the absence of Sales Managers.
- Organize site inspection by coordinating rooms keys with respective departments.
- To assist to coordinate business calendar for DOS and sales managers.
- Advises the Front Office / Reservation department of any deviations in rate applications or reservation arrangements.
- Filling of signed corporate rates agreement, signed letter of confirmation, master list of SD waiver and RFP submitted bids.
- To remind respective sales manager on the dateline for RFP submissions.
- Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.
- Assists in building and maintaining relationships with corporate clients through qualifying prospect inquiries and telemarketing.
- Assists in processing client paperwork including letter of confirmation and reservations forms.
- Assists in the RFP submissions via different platforms.
- Assists in submission of rates to all relocation portal on a timely basis within 2 hours.
- Assists to key in reservations in PMS and other reservation matters / support.
- Assists with reservations and calls if reservations and front office is not available.
- Any other duties as directed.
Employer questions
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Sales Coordinator?
- Which of the following languages are you fluent in?
- How much notice are you required to give your current employer?
- How many years' experience do you have in the hospitality & tourism industry?
Company profile
Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.