M365 Engineer (Exchange Online | L3)
Job Title: M365 Engineer (Exchange Online | L3)
Location: Raffles Place
Overview:
We are seeking a Singaporean M365 Engineer to provide Level 3 support and expertise in Exchange Online and the broader Microsoft 365 ecosystem. This role focuses on delivering exceptional support within the APAC timezone and contributing to M365 design and implementation initiatives.
Key Responsibilities:
- Deliver Level 3 support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Diagnose and resolve complex technical issues, collaborating with global teams for escalation if needed.
- Monitor and maintain the performance, availability, and security of M365 systems within the APAC region.
- Assist in designing and implementing M365 solutions to meet business requirements and enhance system capabilities.
- Ensure compliance with organizational security policies and regulatory standards within the M365 environment.
- Provide technical guidance to end-users and junior IT staff, enhancing overall team capabilities.
- Document troubleshooting steps, solutions, and best practices to improve operational efficiency.
- Stay current with M365 updates and best practices to ensure the organization leverages the latest features.
Key Requirements:
- Demonstrated experience in Level 3 support for Microsoft 365 environments, with a strong focus on Exchange Online.
- Proficiency in PowerShell scripting for M365 administration.
- Knowledge of additional M365 applications such as Teams, SharePoint, and OneDrive.
- Familiarity with M365 design and implementation is highly desirable.
- Solid understanding of M365 security and compliance features.
- Strong troubleshooting and problem-solving skills.
- Effective verbal and written communication skills to liaise with technical and non-technical stakeholders.
- Ability to work effectively in a global support environment and manage tasks across time zones.
Preferred Qualifications:
- Relevant Microsoft certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert.
- Experience supporting M365 environments in large, complex organizations.
- Familiarity with ITIL frameworks for incident and problem management.
Why Join Us?
- Collaborate with a global team on innovative M365 projects.
- Opportunity to contribute to system design and future-focused IT initiatives.
- Professional growth in a supportive and inclusive work environment.
EA License Number: 11C3017
EA Personnel Number: R21100713
Employer questions
- Which of the following statements best describes your right to work in Singapore?
Company profile
Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader in Microsoft recruitment. Founded in Newcastle-Upon-Tyne, England, in 2007, Nigel Frank was the first in the Frank Recruitment Group stable of brands that help tackle the world’s global cloud talent shortage.
Dedicated solely to Microsoft professionals, Nigel Frank operates from over 20 offices that span North America, EMEA and Asia Pacific. The company delivers permanent and contract Practice Leads, Architects, Developers, Consultants, Technical Consultants and Project Managers across Microsoft’s Intelligent Cloud, Modern Workplace and Business Applications areas to Microsoft partners and Microsoft’s enterprise and SME customer base.
For more information, visit nigelfrank.com
Company information
Report this job advert
- Role descriptions
- Salary insights
- Tools to help you prepare for jobs