Customer Relations Officer

Posted 6d ago

Job Summary

  • Familiarise with the following for daily operations:
  1. Handling Customer Complaints at Call Centre
  2. Pausing in Queuemetrics
  3. Queuemetrics Logging Off
  4. Queuemetrics Login
  5. Web Portal Appointment Bookings
  6. Appointment Booking for Australian Visa Application
  • Provide prompt, accurate and updated information for all queries via incoming calls/emails.
  • Committed, timely efforts to attain the targeted result by making outbound calls.
  • Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

 

The Person

  • At least 2 years of relevant experience
  • Computer literate, preferably in MS Office, Excel, Word etc.
  • Good interpersonal and conversational skills
  • A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
  • Able to work independently as well as in groups/teams with minimal supervision
  • Conversant in at least two languages

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Singapore?
  • Have you worked in a call centre before?
  • What's your expected monthly basic salary?
  • Which of the following languages are you fluent in?
  • How much notice are you required to give your current employer?
  • Are you available to work on weekends or public holidays?
  • How many years' experience do you have as a Call Centre Role?

Company profile

Company Logo for Sata Commhealth
Healthcare & Medical101-1,000 employees

SATA CommHealth has evolved into a modern healthcare institution with a total of 12 medical centres - 7 providing primary healthcare services to the community and 5 for migrant workers.

Vision

To be the leading charity for the advancement of lifelong health in the community.

Mission

Promoting lifelong health, serving the community.

Visit us at www.sata.com.sg to find out more about us.

Perks and benefits
Medical
Dental
AWS, Variable Bonus, Group Insurance Coverage

Company information

Registration No.194700119G

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