Associate Engineer, Data Centre (Kim Chuan).
DC Operations Management
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
- Lead BCP exercise and be the 1st level incident responder.
- Customer Request fulfilment and system management such as Electronic Visitation Management System
- Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
- Manage equipment movement, asset tagging, labelling and tracking
- Perform shift duty to support 24x7 DC Operations
DC Facilities Management
- Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
- Update and maintain all DC related documentation, including reports generation where needed
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
- Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)
Incident / Change / Customer Management and other requirements
- Manage Incidents and Closure, including Root Cause Analysis on incidents
- Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
- Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
- Perform other duties such as access clearance, and participate in projects as required
Skills for Success
- Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
- General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
- Good communication and people management skills.
- Team player who is also able to perform independently
- Well organized and able to reschedule priorities as circumstances change
- Good communication skills (both verbal & written)
- Analytical with good problem solving skills
- Positive attitude and Proactive
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Company profile
The Singtel Group is Asia's leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.
Our main operations are in Singapore and Australia. Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country's development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.
We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world.
Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.