Customer Service Officer / Executive

Job Description

  • Provide excellent support experience to customers via all relevant communication channels.
  • Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
  • Prepares the necessary paperwork, such as quotations and delivery orders .
  • Follows up on outstanding enquiries, back orders and customers’ payments.
  • Liaise with Warehouse for order picking and readiness.
  • Assist with procurement tasks, including processing supplier invoices.
  • Organize and maintain purchasing records and documentation.
  • Assist and liaise with Customers on their Ad hoc requirements.
  • Other ad-hoc duties/tasks assigned by superior.

Job Requirement

  • Minimum GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification
  • At least 1 year of experience in sales administration or customer service
  • Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
  • Proficiency in Microsoft Office applications, particularly Word and Excel
  • A team player with a strong work ethic and a proactive attitude
  • Ability to work efficiently under pressure and meet deadlines
  • Exceptional attention to detail and commitment to accuracy

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Singapore?
  • What's your expected monthly basic salary?
  • Which of the following Microsoft Office products are you experienced with?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Customer Service Representative?
  • How much notice are you required to give your current employer?

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