Sales Team Lead - KL
Responsibilities:
- Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
- Develop an outstanding sales environment within your team, focused on exceeding metrics.
- Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
- Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
- Promote and mentor to the five crucial behaviors of care daily.
- Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
- Assist guides in learning how to consult and empower customers during phone interactions.
Company profile
Teleperformance
Who is Teleperformance
Teleperformance is a global digital business services company.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
170 countries served.99 % of our employees continue to work in a Great Place to Work® 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions
What do we do?
We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.
Check us out!: https://youtu.be/TG3lqGd6hEY
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