Technology Support Lead, Infrastructure Platforms

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platforms, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Collaborate with technology leads in Thailand, Vietnam, Malaysia. Indonesia, Philippines, and India to align regional strategies with global objectives and ensure consistent implementation across all locations.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Bachelor’s Degree in Computer Science or other Technology related field
• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven experience in leading diverse technology teams, fostering collaboration, setting clear objectives, and driving high performance to achieve strategic goals.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience in managing operations across multiple geographies.
• Proficiency in leveraging large language models (LLM) for technology solutions.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.