Retail Sales Executive (Kota Kinabalu, Sabah)

Do you want to journey with us in transforming the "Living & Work Spaces" of others?

The Retail Sales Executive plays a vital role in connecting with the prospect customers through design concept selling. We are looking for a passionate individual who’s able to learn quickly and with a strong interest in communication and influencing. Suitable training and guidance on the sales approach and methodology with be provided.

Job Description

Design Concept Selling

• Ability to connect the design concept to customer's needs.
• Walk through the design process and give examples of benchmarking, immersion, concepting and ideation.
• Presenting visually through showroom displays or 3D drawings to create greater impact.
• Showcasing past projects and their results to get buy-in and gain credibility.

Sales Target Management

• Use Sales Funnel methodology to track customer journey, sales processes, and drive sales result.
• Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
• Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.
• Drive service quality and customer satisfaction for continuous improvement.
• Achieves sales target and net income target, analyzing variance and initiating corrective actions.
• Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
• Communicate scheduled sales reports in accordance with organizational standards.
• Suggest new operational strategies to improve store's performance and productivity.
• Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

Deliver Store Service & Excellence

• Provide personalized in-store customer experience to meet needs and provide satisfaction.
• Improve merchandising presentation and visual displays.
• Deliver operations and service excellence over multiple customer touch points.
• Recommendation of areas of improvement to continuously improve productivity.
• Responsible for sales order processing.
• Conduct data-driven functional analysis with Customer Relationship Management system applications, etc.

Job Requirements:

• Degree or Diploma in the related field of study. (e.g., Architecture, IT, Design, Mass Comm)
• Fresh Graduates are encouraged to apply. (Internship experience and Co-curricular activities will be a consideration) 
• Relevant experience in Sales & Marketing related activities and with a proven track record.
• Experience in process and design selling. 
• Experience with using Customer Relationship Management analytical digital applications.
• Able to communicate effectively with English and Bahasa Malaysia. 
• Candidates with proficiency in conversing in Mandarin would be an added advantage.
• Possess an interest in interior designing and design concepts.
• Sales-driven and independent in a fast-paced environment.
• Great interpersonal, relationship-building and communication skills to all levels of customers.
• Strong critical thinking and problem-solving abilities are essential.
• Proficiency in negotiation skills is required.
• The role is based in our retail showroom located in Kota Kinabalu, Sabah.

Job Entitlements:

• Attractive Monthly Sales Incentive & Handphone Allowance.
• Medical Insurance & Benefits - Hospitalization & Outpatient, Dental & Optical.
• 5 Working Days Per Week, Sunday as Off Day, 9.00am to 6.00pm work hours.