Service Ambassador

Job description

• To work closely with Business Office, Nursing and Pharmacy teams to smoothen the patients’ discharge journey.
• To act as a liaison with patient and their family members for the discharge process.
• Offering meals and transportation for eligible patients.
• Monitoring of bed status and ensure that bed status is updated by relevant teams from time to time.
• Attend to patient feedback for discharges as and when required.
• Requirement
• Proficient in customer service skills.
• Possess at least Diploma/Degree or equivalent qualification.
• Relevant working experience and professional appearance are preferred.
• Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients
• Excellent communication skills (written and oral).
• Shift works may be required.