Residences Concierge

• Welcome and acknowledge all Residence owners and their guests according to company standards
• Anticipate and address service needs, and thank others with genuine appreciation.
• Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements, or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, process all calls, messages, requests, questions, or concerns and contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve call, request, or problem.
• Understand and assist with owners’ reservation services.
• Perform Lobby Ambassador tasks.
• Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested.
• Adhere to the highest standards of The Ritz-Carlton service excellence.
• Any other reasonable duties assigned

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.

As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.