Business Process Assistant Manager (Marine / Ship Chandler / Process Champion)

ROLES & RESPONSIBILITIES

Process Management

• Work with respective departments (Process Champion and Process Owner) to improve operational processes with the objective to improve customer experience and ensure that the overall processes for the Company is efficient and effective. 
• Manage process documentation to ensure that the processes for all departments are fully documented.
• Be the neutral party in investigating and documenting the root cause of customer complaints and disputes.
• Manage the documentation of customer complaint reports to clearly document the root cause and corresponding improvement plan to address the root cause.
• Follow through and ensure effective implementation of changes to the improvement required by respective departments in solving issue identified
• Be the neutral party in reviewing the issue and solution of improvement areas raised by respective departments
• Conduct regular quality check on processes to identify areas for improvement, non-conformities, and opportunities for enhancing quality processes.
• Lead process re-engineering, to reduce turnaround time for end-to-end processes and improve customer experience.

ISO maintenance

• Maintaining and updating quality management systems based on ISO standards - ISO 9001, ISO 14001, ISO 45001, and ISO 22000.
• Lead the preparation of audits by external certification bodies, ensuring all necessary documentation is in place and readily accessible.
• Represent the company in quality-related matters with external stakeholders, including customers and regulatory bodies.

WORKING REQUIREMENTS

• Strong understanding in business process management aspects in Ship Chandelling / Supply Chain business
• Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management and etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.
• Minimum of 3-5 years of experience in business process management and quality assurance, with primary focus on business process management.
• Good understanding of ISO 9001, ISO 14001, ISO 45001 and ISO 22000 Standards, with the ability to interpret and maintain the system requirements effectively.
• Proven experience in managing business process management, driving continuous improvement initiatives, and fostering a culture of quality excellence.
• Proficiency in quality control methodologies and root cause analysis techniques.
• Excellent communication skills, both written and verbal.
• Detail-oriented mindset with exceptional organizational and problem-solving abilities.
• Strong ability to collaborate effectively across departments.