Customer Service(Indonesian & Mandarin)
About the role
We are looking for Customer Service representatives who are fluent in Indonesian, Mandarin and English to join our dynamic team at SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. Based in Bangsar South, Kuala Lumpur, this full-time customer service role will see you providing exceptional support to our clients across a variety of channels.
What you'll be doing
- Maintains customer records by updating account information.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Ability to present, persuade and communicate effectively.
- About 90% voice in Indonesian & Mandarin + 10% chat/email in English.
What we're looking for
- At least Diploma with experience.
- Requires good English skills, and excellent in Mandarin and Indonesian speaking.
- Able to read and write in Indonesian, Mandarin and English.
- Minimum 2 years of experience in a customer service or call center environment.
- Familiar with Oil and Gas industry is an added advantage.
- Preferable Immediate starter.
- Only open to native Indonesian speakers with at least 2 years of full-time working experience (passport validity should be more than 2 years) or local Malaysian candidates with native or near native Indonesian skills.
Working time & mode
- Time: 24/7 (8 hours + 1 hour break)
- Days: Rotational Basis - including weekends & public holidays; 5 working days and 2 days off
- Mode: permanent WFH (Bangsar South). WFO only for new hire training + nesting, about 1 month.
- We're business as usual on Public Holidays and employees get paid based on Public Holiday rate during PH days.
- We require 100% attendance during the training and nesting and in general New Hire is not allowed to take leave in the first 6 months(Probation Period).
What we offer
- 10 days of annual leave/1 calendar year (on a prorated basis)
- 14 days of sick leave/1 calendar year (on a prorated basis)
- Dental + optics allowance
- Career path development
- RM50 vending machine per month
- Mental health welfare - up to 10 free consultations with counselor
- Vacation program - subjected to manager's approval
About us
SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. is a leading provider of innovative business process outsourcing solutions. With a global footprint and a reputation for excellence, we partner with organizations across various industries to drive operational efficiency and enhance the customer experience. Join our team and be a part of our continued success story.
Apply now to become our next Customer Service superstar!
Employer questions
- Which of the following types of qualifications do you have?
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Customer Service Role?
- Which of the following languages are you fluent in?
- Have you worked in a call centre before?
- How would you rate your English language skills?
- How much notice are you required to give your current employer?
Company profile
About us.
We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.
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