Retail Operations Executive
✨ Join Our Team at Changi Recommends! ✨
Are you passionate about travel and customer service? We're looking for enthusiastic individuals to become a part of our team at Changi Recommends, where you’ll help travelers make the most of their Singapore experience.
📍 Location: Changi Airport
💰 Salary: $2600 - $2900 (Not including Commissions, Service Incentive, Bonus)
⏳ Duration: Perm
🕑 Working hours: Monday – Friday, 9am – 6pm*
*(Will be tasked to cover the counter and asked to work counter hours)
Key Job Responsibilities:
Front-Facing (80%) – Customer Engagement & Sales
- Promote Changi Recommends products and services, including SIM cards, WiFi routers, and tour packages
- Provide expert recommendations on Singapore attractions, prepaid SIM cards, and travel/airline ticketing (experience in these areas is a plus!)
- Perform baggage wrapping services
- Approach and assist customers with a friendly, sales-driven attitude
- Ensure accurate stock inventory and arrange replenishments when necessary
- Support meet-and-greet services and assist with bookings, reservations, or transport arrangements
Backend (20%) – Operations & Reporting
- Manage costing, budgeting, and cost control
- Prepare and finalize financial and data reports
- Monitor and communicate KPIs, margins, and revenue targets to the team
- Identify areas for business improvement and recommend solutions
- Proficient in Excel, MS Word, databases, and Doric system
- Resolve customer queries promptly and ensure customer satisfaction
- Handle administrative tasks, operations reporting, and other ad hoc duties
Who We’re Looking For:
- Open to entry-level candidates, including fresh polytechnic and university graduates
- Independent, dynamic, and adaptable to a fast-paced environment
- Willing to work at Changi Airport
💡 Be part of an exciting and vibrant team at Changi Airport! Apply now and grow your career with us! 🚀
Employer questions
- Which of the following types of qualifications do you have?
- Which of the following Microsoft Office products are you experienced with?
- How many years' experience do you have as a Retail Operations Executive?
- Do you have order processing experience?
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- Do you have experience using Microsoft Excel?
- How would you rate your English language skills?
Company profile
Changi Travel Services
Headquartered in Singapore with operations across South East Asia+, with the aim of redefining travel experiences to fulfil every need of the contemporary travellers, be it for business or leisure, innovation is part of our DNA, with an ever expanding business presence in the region.
In addition to online e-commerce platforms previously focused on savvy travellers, we have recently expanded into B2B and B2C e-commerce with products and services to meet every consumer’s basic needs and more. As consumers begin to feel more comfortable with online purchases of their needs, businesses must put more focus on having a digital presence, especially in moments of crisis like a global pandemic. Our business is therefore in for an exciting time, adjusting to this new normal.
Become part of this exciting transformation, join us to build your career and make a difference in delivering quality service and outstanding guest experiences to wow every customer.
As we continue to grow and fulfill our commitment to enhance the lives of our customers, we expect the same commitment of excellence and service from our team in making this ambition a reality.
We continually seek for passionate and spirited individuals to join us on this journey, chart our destiny with digital transformation. We are creating new roles and expanding the skill sets of existing roles to respond to the demands of a digital economy, constantly on a quest for the right talent with passion to add value to the lives of everyone we touch.
This journey is not exclusive to just customers but an offering to our growing family as well. We want people who have an appetite for a digital adventure and achieve your full potential with us.
We hope to see you thrive with your career aspirations and encourage you to expand your reach by providing opportunities for constant growth with excellent performance.
In line with our aim to expand and grow to be the best in the business, the time to join us is now!
Company information
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