Assistant Store Manager / Store Manager
$3,500 – $5,000 per month
About our company
NOVELA is Singapore's first multi-brand premium beauty retail store established in 2012. We focus on the integration of international hidden gems and cult favorite products aimed at providing consumers with a premium shopping experience at all retail stores islandwide. At present, we have 7 retail stores in the following locations:
Outlet Location: Novena Velocity, Bugis Plus, Tampines 1, PLQ, IMM, Yuehwa and Waterway point
Description
Working hours: 5.5 days work week/ 44 hours
Achieve sales target
- Oversee and Drive store sales performance with the team
- Set and track sales targets for Beauty Advisors (BAs)
- Prepare and analyze sales reports as per standards
- Implement strategies and document sales transactions
People Management:
- Lead and guide team with clear service vision
- Promote diversity within the workforce and support team decision-making
- Contribute to recognition of team performance
Deliver service excellence
- Establish and develop service operations to ensure a seamless customer experience
- Ensure quality customer service across all store BAs
- Create a service recovery plan to maintain customer satisfaction
- Analyze service quality, monitor customer satisfaction, and build strong relationships
Deliver operations excellence:
- Oversee retail administration, crisis response and recovery activities and assign staff duties ensuring business continuity
- Control inventory and manage store facilities
- Develop and enforce store security/ safety policies and procedures
- Partner Visual Merchandising in meeting brand standards and optimize retail space usage
- Oversee the processing, fulfilment, and handling of customer orders, including returns
Engage in innovation and productivity initiatives:
- Assess productivity and drive improvement initiatives
- Create and execute plans to enhance performance and innovation
- Lead initiatives to introduce new products or services as required
Job Requirements:
- At least 5 years of experience managing a store
- At least 2 years of people management experience
- Staying ahead of latest beauty trends
- Exceeds sales targets and delivers top-notch service
Company information
Registration No.201940355K
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- How many years' experience do you have as an Assistant Store Manager?
- How many years' experience do you have in the retail industry?
- How many years of people management experience do you have?
- How many years of retail management experience do you have?
- Do you have experience with inventory management?
- How much notice are you required to give your current employer?
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What can I earn as an Assistant Store Manager
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