E-COMMERCE SUPPORT ASSISTANT

Job Description

Daily Operations and Fulfilment:

• Ensure end-to-end fulfilment of online orders daily, maintaining high standards of accuracy and efficiency.
• Support requests for order fulfilment from HQ team on a daily basis.

Logistics Coordination and Service Level Agreement Compliance:

• Coordinate with multiple logistic partners to guarantee timely and accurate delivery of customer orders.
• Monitor shipment schedules and address any logistics issues promptly to minimize delays.
• Manage the timely shipping of orders across all platforms, consistently upholding and exceeding Service Level Agreements (SLAs) of respective platforms.

Customer Service Collaboration:

• Collaborate closely with platforms’ operations and customer service teams to resolve order-related enquiries, shipments, and returns.
• Keep a clean tracking record in eCommerce Google Sheets to ensure Open status issues and resolved within 48 hours.
• Accurately track missing parcels and initiate claims against respective couriers when necessary, ensuring timely resolution and minimal impact on operations.

Inventory Management:

• Work with Retail store-in-charge to ensure accurate daily inventory closing.

Other administrative duties, ad-hoc tasks projects as assigned.

Job Requirements

1. Experience with online order fulfillment processes
2. Basic computer skills such as data entry and email communication
3. Attention to detail and accuracy in order processing
4. Ability to work well under pressure in a fast-paced environment
5. Ability to work cohesively with fellow team members
6. Ability to work independently and manage time efficiently

Additional Notes

The working days will be 4 Weekdays, 1 Weekend, Off 2 days.

Working Location: Changi Airport Terminal 3

Interested applicants, please send your resume in PDF format with the following particulars to WhatsApp 86•• •309

1. Name:
2. Contact Number:
3. Residential Area:
4. Able to commence work on: