Retail Operations Executive/Manager

Retail Operations Executive

零售运营专员

About the Role

职位概述

We are seeking a proactive and results-driven Retail Operations Executive to oversee daily retail operations, store performance, inventory management, customer experience, and operational excellence. The successful candidate will play a key role in ensuring smooth business operations and supporting company growth.

我们正在寻找一位积极主动、结果导向的零售运营专员，负责管理日常零售运营、门店绩效、库存管理、客户体验及运营优化工作。该职位将在提升运营效率及推动公司业务增长方面发挥重要作用。

Key Responsibilities

主要职责

Retail Operations Management

零售运营管理

• Manage and monitor daily retail store operations.

• Ensure smooth store opening, closing, and operational processes.

• Implement company policies, SOPs, and operational standards.

• Monitor store performance and identify improvement opportunities.

• 负责门店日常运营管理。

• 确保门店运营流程顺畅执行。

• 落实公司政策、SOP及运营标准。

• 跟踪门店运营表现并提出改善建议。

Inventory & Stock Management

库存管理

• Monitor inventory levels and stock movement.

• Coordinate stock replenishment and warehouse support.

• Conduct regular stock checks and inventory audits.

• Minimize stock loss and inventory discrepancies.

• 监控库存数量及货物流转情况。

• 协调补货及仓库支持工作。

• 定期进行盘点及库存审计。

• 降低库存损耗及差异。

Customer Experience

客户服务管理

• Ensure high-quality customer service standards.

• Handle customer feedback, complaints, and service recovery.

• Monitor customer satisfaction and improve service quality.

• 确保门店客户服务质量。

• 处理客户反馈及投诉。

• 提升客户满意度及服务体验。

Team Coordination

团队协调管理

• Support staff scheduling and workforce planning.

• Coordinate communication between stores and headquarters.

• Assist in onboarding and training retail staff.

• 协助排班及人力资源协调。

• 负责门店与总部之间的沟通协调。

• 协助新员工培训及管理。

Sales & Performance Monitoring

销售与业绩管理

• Monitor sales performance and KPI achievement.

• Prepare operational and sales reports.

• Support promotional campaigns and marketing activities.

• 跟踪销售业绩及KPI完成情况。

• 编制运营及销售报告。

• 配合市场活动及促销项目执行。

Requirements

任职要求

• Diploma or Bachelor's Degree in Business, Retail Management, Operations, or related fields.

• Minimum 2 years of retail operations experience.

• Strong communication and coordination skills.

• Good analytical and problem-solving abilities.

• Able to work independently and under pressure.

• Proficient in Microsoft Office and reporting tools.

• 大专及以上学历，零售管理、运营管理或相关专业优先。

• 2年以上零售运营相关经验。

• 具备良好的沟通协调能力。

• 具备分析及解决问题能力。

• 能独立工作并承受工作压力。

• 熟练使用Office办公软件。

Preferred Qualifications

优先考虑条件

• Experience in retail, FMCG, beauty, fashion, or consumer goods industries.

• Experience in inventory management and store operations.

• Familiarity with POS systems and retail reporting.

• 有零售、快消、美妆、时尚或消费品行业经验。

• 有库存管理及门店运营经验。

• 熟悉POS系统及零售数据分析。

Key Competencies

核心能力

• Strong ownership mindset

• Excellent communication skills

• Customer-oriented

• Problem-solving capability

• Teamwork and collaboration

• Results-driven

• 责任心强

• 沟通能力优秀

• 客户导向

• 解决问题能力强

• 团队合作精神

• 结果导向

Join Us!

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong and the United States, with "IEM" being one of the world's leading luxury skincare brands.

Job summaryJoin a top-ranked global luxury skincare & nutrition brand! Drive sales growth in a fast-paced online marketplace and live stream!