Housekeeping Supervisor (Room / Public Area)

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms / public areas to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operation.
• To provide a warm and friendly service to the hotel staff and ensure all staff do the same.
• To comply with all instructions from guests so as to meet guest expectations.
• To attend to any guest complaints and requests.
• To comply and lead by example the hotel grooming standards of self and the room attendants.
• To be fully familiar with Housekeeping Policies and Procedure, Job Description and the Employee's handbook.
• To comply with hotel Fire Safety and Security procedures.
• To perform any other duties other than these above which are requested by the hotel management/direct supervisor.

Requirements:

• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Previous supervisory experience, preferably in Hotel Rooms Division
• Excellent organizational skills
• Computer literacy very helpful
• Knowledge of the Housekeeping operation
• Excellent human relations skills; able to deal positively with challenging situations