Customer Service Executive
W Network Private Limited
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Key Responsibilities
- Handle customer enquiries via phone, email, live chat, TikTok Shop, Shopee, Lazada, and other e-commerce platforms.
- Provide prompt, professional, and courteous customer support to ensure a high level of customer satisfaction.
- Assist customers with order enquiries, delivery tracking, product information, returns, and exchanges.
- Respond to customer feedback, reviews, and complaints in a timely and professional manner.
- Coordinate with the warehouse, logistics, and sales teams to resolve customer issues effectively.
- Process and monitor online orders from TikTok Shop, Shopee, Lazada, and other online marketplaces.
- Maintain accurate customer records and update order statuses in the system.
- Support daily e-commerce operations and perform administrative duties as assigned.
- Minimum 2 years of relevant experience in Customer Service or E-commerce Customer Support.
- Proficient in spoken Mandarin to effectively communicate with Mandarin-speaking customers, suppliers, and business associates.
- Familiar with TikTok Shop, Shopee, and Lazada Seller Centre operations.
- Knowledge of order management systems and online marketplace operations.
- Willing to work a 5-day work week, including Saturdays.
- Proficient in Microsoft Office applications (Word, Excel, and Outlook).
Company profile
W Network Sdn Bhd
Information Technology ServicesNot specified
W Network Private Limited is a regional company that is active in the distribution and retail of smart mobile devices and lifestyle electronics in Asia, with extensive operations in Singapore.
Company information
Registration No.201616403M
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