Client Services Intern

BookMyShow SEA is a regional ticketing start up providing an Enterprise B2B2C Software as a Service (SaaS) ticketing platform for Attractions, Performance Venues and Event Promoters that provides white labelled control of their own ticketing, with interface to value-added tools and allows collaborating with channel partners. We empower our clients by giving them the right tools that they need to successfully manage their ticketing from the internet to the door.

Our team is looking for interns to work with our Business Development/Client Services team.

Learning Scope

· Complete learning experience of ticketing processes to ensure an event’s success from the start to the end;

· Venue/on-site experience during event/show days (Renowned international sporting event in Singapore)

· Hands-on experience on how to handle both clients and public on event/show days

· Hands-on experience on the preparation of inventories, discussion on seats management system, printing of tickets for guests

· Ability to learn how to prepare post event reviews and reports

· Learn and experience how to use our in-house ticketing system for seat management system and all other ticketing aspects

· Working with other team on how to optimize and improve sales

Responsibilities:

· Close liaison with clients on details of their events

· Liaise with other departments to ensure events information is accurate and duly disseminated and ready for sales

· Seat Management (including reservation of seats for client’s guests)

· Resolve ticketing issues

· Preparation of Post events reconciliation report

· Be at site during event days to handle any operational matters

· Close liaison with clients on the details of their events

· Explore new business opportunities for the company

Requirements:

· Good command of written and verbal English

· Friendly, Passionate and Energetic Team Player

· Organized with Good Administrative Skills and an Eye for Detail

· A passion to understand the Arts and Entertainment Industry

Location & Working Hours:

· 380 Jalan Besar, Arc 380, Singapore 209000

(Lavender MRT (EW Line); or Bendemeer MRT (Downtown Line)

· Required to be present at venues during event days (including weekends/public holidays)