Customer Success Expert (Smart Mobility)

Position: Customer Experience Expert (Smart Mobility) (Job ID: 20313)

• Changi Airport (On-site)

• AWS + Transportation Reimbursement

• Monday to Friday (Office hours)

• Salary: Up to $6,000 (Depending on experiences)

Job Description:

We are a company created to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. We specialize in developing mobility solutions that seamlessly integrate advanced technology and sophisticated design. Our mission is to deliver fun and innovative mobility for all.

Autonomous Mobility Service is provided at facilities such as airports around the world, helping those who have difficulties walking long distances or having a hard time navigating through the facility to get to the destinations with ease. We are seeking a dedicated and technically proficient Customer Experience Expert to join our team and support our Autonomous Mobility Service in APAC. If you are enthusiastic about contributing to our mission with the preferred qualifications mentioned below, we invite you to apply for this exciting opportunity.

Responsibilities:
• Support setting up the service at the new facilities; Provide guidance and training to clients’ operators to make sure our service has been operated effectively and provided to end-users properly.
• Conduct onsite troubleshooting and initial analysis, and work with various teams internally to resolve issues efficiently. Diagnose and conduct any repair work if needed following the procedures, and conduct any inspections required.
• Develop or improve manuals or standard operation procedures where needed and share knowledge internally.
• Gather insights and identify the area of improvements or enhancement for better service experience provided to both end-users as well as to the clients.

Job Requirements:

• Bachelor's degree or equivalent.
• 3+ years of relevant work experience, preferably in customer-facing or tech support roles in a technology company.
• Strong problem-solving skills and attention to detail. Proven ability to troubleshoot and resolve technical issues effectively. Ability to discern potential issues from customer descriptions and to proactively work on and drive the collaborative process of problem solving.
• Proficient in loosening bolts, tightening to the specified torque using general tools, and attaching/detaching electronic parts and wiring.
• Interest in Autonomous Mobility Service; both hardware and software wise. Experience or knowledge of Linux or IoT modules is a plus.
• Available to travel occasionally to other parts of Southeast Asia Region.

Preferred Experiences and Skills
• Work experience in the aviation (or healthcare) industry is a plus.
• Interest in new technology and willingness to learn.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Tan Jing Ling

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Pasona Singapore Pte Ltd
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