Customer Service Executive

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (5 Days Work Week)

• Working time: 11.00am to 9.30pm

Responsibilities:

• Attend to walk-in customers, addressing VEW and inquiries.

• Perform basic diagnoses of device faults.

• Conduct product testing and manage exchanges.

• Assist with first-time product setup.

• Apply screen protectors.

• Handle SingSaver redemptions.

• Resolve product issues encountered by customers after sales

Requirements:

• Experience in customer service

• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.

• Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.

• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.

• Ability to handle multiple tasks simultaneously.