Car Workshop Customer Service Officer

Job description:

1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.

2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.

3. Maintain an effective communication to ensure customer retention

4. Generate reports and suggest service improvement initiatives and processes.

5. Perform cashiering duties

6. Maintain and update appointments for servicing and repairs.

7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.

8. Upsell products and services to customers

9. Conduct surveys

10. Other ad hoc duties assigned by manager

REQUIREMENTS

1. At least 2 years of relevant experience in managing customer and maintain good relationship with them

2. Proficient in Microsoft Office

3. A team player with flexible and positive mindset and is able to thrive in a fast-paced environment

4. Able to multi-task and has a good listening ear

5. Passion for first-class customer service delivery with effective communication skills and good interpersonal skills.

6. Able to work on alternate Saturdays

BENEFITS

• Lunch and tea-break provided daily

• Uniform provided

• Attractive remuneration package

Job Types: Full-time, Permanent

Benefits:

• Additional leave

• Food provided

Work Location: In person