IT Support/Desktop Support Engineer - (OJT Provided - Entry Level)

Responsibilities: 

• Perform troubleshooting for client platform related problems. 

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. 

• Provide timely status updates to relevant parties. 

• Perform service requests related to client platforms. 

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. 

• Involved in client platform implementation/upgrade project. 

• Manage client platform implementation/upgrade project. 

• Perform research/evaluation of client platform tools. 

• Provide systems related technical advice to customers or project team. 

• Manage client platform management systems. 

• Manage systems changes through change request process & provide status reports to the relevant parties. 

• Perform client platform related presales tasks. 

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design. 

• Ensure service level meets requirement. Propose and implement action plans when required. 

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams. 

Requirements: 

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

• Comfortable working in healthcare environment

• Comfortable take MMR & TDAP Vaccine  (Claimable)

Details:

• Entry Level, No Experience Required 

• On Job Training Provided 

• Insurance & Medical covered