Customer Service Intern

Your Role

We are looking for a motivated and detail-oriented Customer Service Intern to join our dynamic team. This role focuses on managing and resolving level 1 customer inquiries, ensuring a seamless experience for our customers. The ideal candidate is familiar with Zendesk and Shopify or willing to learn.

Responsibilities

• Manage customer queries about product information, order statuses, and basic troubleshooting through various channels (email, social media).

• Zendesk Ticket Management: Use Zendesk to create, track, and resolve customer tickets promptly and professionally.

• Shopify Order Management: Assist customers with orders and process refunds and cancellations using Shopify.

• Escalate Complex Issues: Identify when customer issues require escalation to Level 2 support or other departments and ensure seamless handoffs.

• Maintain Customer Records: Update and maintain accurate customer information and interaction history in the CRM.

• Provide Product/Service Information: Offer customers guidance on product usage, specifications, and availability.

• Assist with Order Processing: Support order fulfillment, payment issues, and logistics queries via the Shopify platform.

• Customer Feedback: Collect and relay feedback to improve customer service operations and processes.

Requirements

• Experience with Zendesk: Basic knowledge of Zendesk or a similar customer service platform is highly desirable.

• Familiarity with Shopify: Experience using Shopify to manage orders or customer interactions is a plus.

• Excellent Communication Skills: Strong written communication skills to interact with customers professionally.

• Problem-Solving Attitude: Ability to think quickly and handle customer concerns effectively.

• Organisational Skills: Detail-oriented with the ability to manage multiple inquiries simultaneously.

• Team Player: Willingness to collaborate with other team members and departments for issue resolution.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)

• Attractive staff discounts on MJ products

• Well-stocked pantry filled with a variety of snacks and beverages