Sales Operations Automation Specialist
We're looking for a hands-on HubSpot Automation Specialist to build, maintain, and optimize the automated workflows connecting our marketing, sales, and support tools. You'll own how data flows through HubSpot — from form submission to ticket creation to team notifications — and make sure the right people get the right information at the right time, without manual work.
This is a great role for someone who loves solving "connect the dots" problems: taking a messy manual process and turning it into a clean, reliable automation.
What You'll Do- Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages)
- Set up ticket pipeline automation — auto-creating tickets from form submissions, field mapping, routing, and status updates
- Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) to trigger real-time notifications and alerts for the sales/support team
- Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps
- Maintain CRM data hygiene — properties, field mappings, deduplication, and pipeline structure
- Monitor automation performance, catch failures early, and fix broken workflows
- Document workflows and processes so they're easy to hand off, audit, and improve
- Partner with Sales, Marketing, and Support teams to understand process pain points and translate them into automation
- Explore and pilot AI-powered automation (e.g. HubSpot Breeze AI, AI agents, LLM-based workflow steps) for tasks like summarizing tickets, drafting responses, or enriching lead/contact data automatically
- Fully understands existing HubSpot workflows and ticket pipeline setup
- Independently ships at least one new automation end-to-end
- Reduces at least one manual, repetitive task for sales/support
- Becomes the go-to "can we automate this?" person
Requirements
What We're Looking ForMust-haves:
- 1–2+ years of experience working inside HubSpot (Marketing, Sales, or Service Hub) or Pipedrive or SALESFORCE
- Solid understanding of HubSpot Workflows, Forms, and Ticket/Deal Pipelines
- Comfortable with JSON, webhooks, and basic API concepts
- Experience with at least one automation tool: Zapier, Make (Integromat), n8n, or similar
- Detail-oriented — comfortable mapping fields precisely and testing before going live
- Strong written communication for documenting processes, MS EXCEL formulas
Nice-to-haves:
- Experience integrating HubSpot with messaging platforms (DingTalk, Slack, WeCom, Teams)
- HubSpot certification(s)
- Basic scripting ability (JavaScript/Python)
- Prior Sales Ops / RevOps / Marketing Ops experience
- Familiarity with Operations Hub custom code actions or webhook signing (HMAC)
- Exposure to AI automation tools — Breeze AI, Zapier AI/Agents, Make AI modules, n8n AI nodes, or LLM API usage for smart workflow steps
Benefits
Why Join Us- Own a high-leverage function
- Exposure across the full revenue engine
- Room to grow into RevOps or Automation Engineer as the stack scales
Company profile
EPOS Pte. Ltd.
EPOS, founded in 2009, is a leading software developer. We aim to provide SMEs comprehensive, powerful and cost-effective IT solutions. EPOS is the best Point of Sales company in Singapore and an Enterprise Singapore pre-approved POS vendor.
Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customisation requirements and handling of major projects (e.g. major clients will have 20-30 outlets, with more than 50 POS terminals).
Our clients include LTA, KKH, NTU, SMU, Temasek Poly, UMart, Killiney, Magnum and SONG brothers.
Company information
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