Test Governance and Operations Manager

Key Responsibilities:

ODC Strategy & Governance

•            Support the execution of Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.

•            Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.

•            Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings.

•            Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

•            Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.

•            Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.

•            Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.

•            Maintain supplier governance records, assessment documentation, and risk registers.

•            Support periodic reviews of supplier compliance with policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

•            Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.

•            Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.

•            Track BCM readiness, action items, and remediation activities arising from exercises and assessments.

•            Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

•            Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.

•            Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.

•            Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Skills

• Offshore Delivery Centre (ODC) Strategy & Governance

• Third-Party Risk Management & Supplier Governance

• Business Continuity Management (BCM) & Operational Resilience