Senior Manager, NUHS Group HR Technology

Senior Manager, NUHS Group HR Technology

Introduction

The Senior Manager, HR Technology COE, leads strategic planning and implementation of HR digital initiatives, driving process re-engineering and innovative digital solutions to enhance operational efficiency within the HR community and delivers effective adoption of system enhancements across the organisation.

Serving as a trusted technology partner and strategic advisor, this role translates complex business challenges into innovative technology solutions and comprehensive product roadmaps. The Senior Manager drives HR transformation by influencing stakeholders and guiding teams to implement digital solutions that revolutionise the employee experience.

Responsibilities

Strategic Digital Partnership

• Translate business problems into actionable technology product roadmaps and comprehensive solutions
• Lead evaluation and selection of HR technology solutions, including internal and external AI tools, to address significant business challenges and capitalise on emerging opportunities that shape the future of HR
• Design innovative solutions and prepare proposals that deliver significant organisational impact through automation and AI-driven insights
• Champion continuous improvement initiatives, identifying new opportunities and technologies to enhance service delivery capabilities

AI-Enabled Process Innovation

• Identify opportunities for automation and AI integration through comprehensive understanding of HR business processes 
• Maintain current knowledge of AI tools available internally and externally for HR applications, evaluating their potential for process enhancement
• Leverage AI tools strategically to improve business process efficiency, reduce manual workload, and enhance overall staff experience
• Partner with HR leaders to map and redesign processes that can be AI-enabled, ensuring seamless integration with existing workflow

• Redesign and streamline HR processes by implementing self-service tools, improving workflow automation, and embedding AI-driven insights that enhance decision-making and predictive capabilities

AI-Powered Data Analytics

• Deploy AI - powered solutions to optimise analytics capabilities to generate actionable workforce insights
• Deploy reporting frameworks that can identify trends, predict outcomes, and recommend strategic HR interventions
• Establish advanced analytics and AI governance that enables data-driven HR strategies, automated decision support, and continuous predictive improvement across all HR functions
• Leverage AI-driven analysis to monitor employee engagement through multiple data sources (surveys, feedback, communication patterns) and provide real-time insights into organisational health and culture

Digital Implementation & Delivery

• Lead deployment and implementation of systems projects, ensuring successful execution and delivery against project plans
• Oversee SuccessFactors optimisation and continuous improvement across all modules
• Drive advancement of automation, AI, and predictive insights to create scalable processes and seamless digital experiences

Change Management & Training

• Lead change management initiatives that drive user adoption and maximise digitial investment returns
• Ensure comprehensive training for all relevant employee groups on effective system usage and maintenance
• Develop training processes and materials to support change communication during new system implementations

Requirements:

• Extensive SAP SuccessFactors expertise across multiple modules (Employee Central, Time Off, PMGM, LMS, RCM, Reporting, etc.) with proven experience in large-scale, enterprise-wide implementations and optimisation initiatives
• Strong track record in managing and governing complex, large-scale employee databases for enterprise organisations, with demonstrated ability to ensure data integrity and system stability
• Strategic business acumen with the ability to translate complex business requirements into technical solutions, comprehensive technology roadmaps, and AI-enabled process improvements that enhance business process efficiency and staff experience
• Deep understanding of HR business processes with proven ability to partner with HR stakeholders to identify and map processes suitable for AI enablement and automation
• Exceptional data orientation with meticulous attention to detail, strong analytical capabilities, and proven ability to manage multiple concurrent workstreams in fast-paced environments
• Outstanding stakeholder management skills with demonstrated ability to influence senior stakeholders, manage vendor relationships, and facilitate cross-functional collaboration
• Strong autonomy and partnership capabilities with the ability to work independently while effectively collaborating with HR and cross-functional stakeholders across all organisational levels

Qualifications

• Bachelor’s Degree in Information Technology, Business Administration, or related field
• Minimum of 10 years of progressive experience in an HR / HRIS / Operations function
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with demonstrated ability to create executive-level presentations and complex data analysis

• Advanced technical proficiency with automation and analytical tools (RPA, Power Automate, Power Query, etc.) to drive process improvement and digital transformation initiatives