Key Responsibilities
  • Manage enterprise software applications and business-critical systems.
  • Lead software development, implementation, and support teams.
  • Oversee application lifecycle management including upgrades, patches, and maintenance.
  • Coordinate with business stakeholders to gather requirements and improve application functionality.
  • Ensure application availability, performance, security, and scalability.
  • Manage incidents, problem resolution, and change management activities.
  • Monitor application KPIs, SLAs, and operational performance.
  • Support digital transformation and automation initiatives.
  • Manage vendor coordination and third-party software support.
  • Participate in architecture planning and technical decision-making.
  • Ensure compliance with cybersecurity, governance, and audit requirements.
  • Prepare technical documentation, reports, and project updates.
  • Lead Agile/Scrum project delivery activities.
Required Skills & Experience
Mandatory Skills
  • 10 years of experience in software/application management or application support.
  • Strong knowledge of enterprise applications and software systems.
  • Experience managing software development and support teams.
  • Strong understanding of SDLC, ITIL, and Agile methodologies.
  • Experience with application deployment and release management.
  • Knowledge of databases, APIs, and system integrations.
  • Experience with cloud platforms such as AWS, Azure, or GCP.
  • Strong troubleshooting and problem-management skills.
  • Experience with incident, change, and service management processes.
  • Knowledge of cybersecurity and application governance standards.
Preferred Skills
  • Experience with ERP, CRM, HRMS, or enterprise platforms.
  • Knowledge of DevOps tools and CI/CD pipelines.
  • Experience with Docker, Kubernetes, and automation tools.
  • Familiarity with monitoring tools and reporting dashboards.
  • PMP, ITIL, Scrum Master, or cloud certifications preferred.
Educational Qualification
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • Master’s degree or relevant certifications will be an added advantage.

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