SERVICES SUPPORT SPECIALISTS (I.T. TECHNICIAN)

About Us
Managed IT Asia is a Singapore-based, full-service Managed IT Services Provider specializing in supporting small businesses (up to 100 users). From Managed IT, cloud solutions, and data backups to IT security and VoIP telephony, we are dedicated to providing top-tier IT outsourcing and support. You can find out more about our services at https://managedit.asia / https://managedit.sg

Why Join Us?
You don't have to be the most technically savvy or the most experienced. We value you for who you are. We are looking for an individual with a great attitude, a strong willingness to learn, and, most importantly, a readiness to become a valued member of our work family. Transport and mobile phone allowances are provided.

Key Responsibilities:
As part of our support team, you will provide first-level technical support to our small business clients. Your day-to-day duties will include:

- First-Level Support: Responding to support tickets, emails, and phone calls, and providing remote assistance to end users

- Troubleshooting: Diagnosing and resolving issues with Windows and macOS workstations, Microsoft 365 (Outlook, Teams, OneDrive, Office), printers, and peripheral devices; assisting with password resets and account access

- Networking & VPN: Troubleshooting connectivity issues, including VPN setup and access

- Escalation: Escalating complex issues with complete troubleshooting notes and findings

- Device Deployment: Preparing, configuring, and deploying new computers and devices; performing workstation replacements, hardware upgrades, and standard software installations

- On-Site Support: Performing on-site maintenance and providing user assistance at client offices

- Documentation: Maintaining accurate IT asset records, ticket updates, resolution notes, and closing tickets within agreed service levels

Requirements:
- Minimum GCE 'O' Level or equivalent qualification
- Prior relevant working experience is an advantage - we hire for attitude and train for skill
- Basic understanding of Windows 10/11 and Microsoft 365 fundamentals
- Understanding of computer hardware and peripherals
- Basic networking knowledge (IP addressing, DNS, DHCP, Wi-Fi connectivity, VPN concepts)
- Strong troubleshooting and problem-solving skills; able to work independently
- General cybersecurity awareness
- Good communication and interpersonal skills; service-oriented and willing to be a team player
- Singaporeans and Permanent Residents only

Application Process:
Interested applicants are invited to apply by submitting your resume (in PDF format) citing contact information, qualifications, working experience, expected remuneration, and earliest start date to hr-tech [AT] masterfox.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

We regret that only shortlisted candidates will be notified.