Intern, Business Intelligence & Reporting - DHL CSI Singapore

*Credit Bearing Internship Only*

Customer Solutions and Innovation (CSI) is DHL’s cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Employment Type

• Full-time internship, 6 months
• Jan to Jun 2027

Role Purpose:

• Support the Commercial Operations team in preparing operational performance reports and dashboards for CSI customers and management.
• Assist in analyzing operational and customer data to identify trends, issues and improvement opportunities.   
• Support the maintenance and enhancement of Power BI dashboards, Excel reports, and data documentation.
• Learn and contribute to the use of automation, AI, and data analytics tools to improve reporting efficiency and quality.

Accountabilities:

• Assist in preparing regular and ad-hoc operational performance reporting to CSI customers and management on a regional and global level, following agreed and optimized processes.
• Verify and ensure that the services provided by DHL are measured against agreed key performance indicators.
• Analyze operational processes and data, to identify root causes for trends and issues at customer, sector/industry, or product level.
• Proactively offer recommendations for issue resolution, structural service and process improvements and/or cost reductions to CSI Customer, Customer Managers and Stakeholders/Management.
• Provide CSI customer teams and Stakeholders/Management with operational data and information needed for regular or ad-hoc business review meetings with customers or DHL Business Units. 
• Provide CSI customer and RFQ teams with operational data and information needed for RFI/RFQ's.
• Proficiently use a variety of reporting and analysis systems made available by CSI and Business Units.
• Plan and manage the distribution of reports by agreed timelines.
• Support the CSI Business Systems & Information teams with the development of standardized and customized reporting solutions.
• Acquire, maintain and document (Work Instructions) functional knowledge and expertise on the global, regional & local DHL product portfolio and organization, financial, operational and information processes, key performance indicators and business rules.
• Explore opportunities to apply automation, AI or analytic tools to improve reporting effectiveness, quality, and operational efficiency of dashboards and reporting solutions.

Education / Qualification / Certification / Requirements:

• Currently pursuing a university degree in Business Analytics, Data Analytics, Information Systems, Computer Science, Logistics, Supply Chain, Business, or a related field.
• Strong interest in business analysis, advanced data analytics, machine learning, and trending experience in the logistics industry
• Good analytical and problem-solving skills, with attention to detail, creative, innovative, problem-solving thinking
• Able to work independently and manage tasks within agreed timelines.
• Good communication skills in English, both written and spoken.
• Curious, proactive, and willing to learn in a regional and cross-functional business environment.
• Prior internship or project experience in data analytics, reporting, logistics, or business operations would be an advantage.
• High proficiency (certification preferred) with common office and reporting/analysis software (e.g. Excel, VBA Macros, Access, MyBI, PowerBI, Uipath, SQL, Power Query, Python, Data Bricks, MS Fabric ).