IT Support Engineer (OJT Entry/ Junior level) - Service Desk

Responsibilities:

• Receive and answer users' IT service request calls.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

Requirements: 

• IT technical support or call centre experience is a plus

• Strong communication and customer service skills