DIGITAL TRANSFORMATION & SYSTEMS ASSISTANT MANAGER

About the role

SBA is undertaking an organisation-wide transformation covering process improvement, governance, athlete development, tournament operations and facility management. This role will coordinate new systems, data, workflows and user adoption, including emerging athlete-performance innovation initiatives.

Key responsibilities

• Support process improvement and digital transformation projects across SBA.

• Coordinate requirements, timelines, vendors, testing, issues and progress reporting.

• Support CRM and master-data management for clubs, players, coaches and Technical Officials.

• Assist with governance, programme, travel, budgeting, forecasting, booking and tournament workflows.

• Support athlete-performance pilots, data coordination and approved technology integrations.

• Prepare dashboards, user guides and training materials, and support stakeholder onboarding.

• Coordinate user acceptance testing and gather feedback for continuous improvement.

WHAT WE'RE LOOKING FOR

• Diploma, degree or relevant professional qualification in any discipline.

• At least 5 years of relevant experience in project coordination, systems, operations or process improvement.

• Good organisation, communication and stakeholder-coordination skills.

• Comfortable working with digital systems, data and Microsoft 365.

• Able to manage multiple priorities and work independently in a small team.

• Curious, practical and willing to learn across business and sports functions.

ADVANTAGEOUS

• Experience with CRM, membership, booking, finance-workflow or event systems.

• Familiarity with Power BI, Power Platform, SharePoint Admin or reporting tools.

• Experience in sports, associations, non-profits or system implementation.

• Interest in athlete development, sports technology or data-informed performance.