(OJT | No exp ok) IT Service Desk Engineer - Immediate

On-the-job training is provided; fresh graduates are welcome

Urgent hire - start in Oct/ Nov

Key Responsibilities

• User Support: Serve as the first point of contact IT related issues. Handle incoming IT service requests and provide efficient on-site or remote support via phone, voicemail and email.

• Technical Troubleshooting: Track, log, and provide first- and second-level resolution for hardware and network issues (including desktops, LAN/WAN, voice services, and centralized infrastructure).

• Account Administration: Manage the user lifecycle by coordinating account activations, profile modifications, and system terminations.
  

Job Requirements

• Ability to speak clearly, listen actively, and explain technical solutions to non-technical staff over the phone.

• A strong desire to learn, a proactive attitude, and a genuine interest in building a career in IT.

• Comfort working in a fast-paced environment where empathy and patience are key.

Working hours: 5-day work week, 8 / 9 hours a day