Data Analyst Intern - Customer Service, Regional Operations (Spring 2027)
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.
Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.
Job Description:
- Conduct data-driven analysis to optimise operational efficiency and cost–performance trade-offs, including resolution-time optimisation and service quality outcomes
- Translate performance data into actionable insights, identifying key cost, demand, and experience drivers
- Support AI-enabled decision-making and ad-hoc problem solving to improve performance at scale
Requirements:
- Currently pursuing a degree in any relevant disciplines
- Strong analytical skill and sensitivity to data
- Strong oral and written communication skill
- Results and details driven
- Well organised with good multi tasking ability
- Positive, team-player, and energetic attitude
- Strong proficiency in Excel is a must, SQL is a plus
Company profile
Shopee
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team.
Company information
Report this job advert
- Role descriptions
- Salary insights
- Tools to help you prepare for jobs
