IT Helpdesk Engineer | Buona Vista | Healthcare

Industry: Healthcare
Working Days & Hours: 5 days per week (rostered on any day of the week), 8–9 hours per day between 7:30 AM and 9:00 PM

Job Responsibilities

• Provide remote/off-site IT support to end users within a healthcare environment.

• Attend to incoming calls and IT service requests promptly and professionally.

• Provide first-level troubleshooting and resolution for technical issues.

• Respond promptly to user queries received via phone, voicemail, email, and other support channels.

• Accurately assess, diagnose, and resolve reported IT issues.

• Log, track, and manage incidents and service requests through to resolution.

• Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.

• Support user account administration, including account activation, modification, and termination.

• Escalate unresolved or complex technical issues to the appropriate support teams.

• Provide timely updates to users on the status and resolution of reported issues.

• Ensure service requests and incidents are handled in accordance with established service standards and SLAs.

• Maintain a high level of customer service and user satisfaction.

Requirements

• NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.

• Immediate availability is preferred.

• Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered.

• Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous.

• Strong interest in IT support with a willingness to learn.

• Comfortable working in a healthcare environment.

• Able to work on a 5-day roster, including weekends and Public Holidays.

EA: PrimeStaff Management Services Pte Ltd | 95C5411 

EAP: Sankari | R24120729