IT Cloud Operations Manager

The IT Cloud Operations Manager is responsible for overseeing cloud and infrastructure operations across the Asia region, ensuring reliable, secure, and measurable service delivery to support business operations. Based in Singapore, this role provides Asia time zone coverage for Azure, GCP, and related platform services, acts as an operational escalation point to Central, and works closely with regional teams and external partners to support platform stability, business continuity, and the consistent deployment of the Division’s central operating model across the region.

• Run Azure and GCP cloud and infrastructure services on the Asia time zone.
• Steer the cloud partners operationally and act as the escalation relay towards Central team.
• Support the landing zone and middleware run on the Asia scope.
• Contribute to Windows Server 2016 EOL remediation and knowledge transfer with Central team.
• Ensure operational readiness, capacity planning/upgrades, lifecycle management, and technical health of infrastructure platforms.
• Ensure backup/restore, Disaster Recovery Plan (DRP), and business continuity measures are in place and regularly validated.
• Implement FinOps operational practices, monitor, analyze, identifying trends and anomalies.
• Operational support of Middleware platform, including availability, monitoring, access administration, incident coordination, and vendor escalation.
• Provide cloud on-call coverage for the Asia time zone.
• Beyond the Asia scope, and subject to available capacity, contributes to the central Fashion Group operations — supporting the delivery of services to the regional hubs (EMEA, AMER) as part of a follow-the-sun model.

• Degree in Information Technology, Computer Science, Engineering, or a related field.
• Solid experience in cloud operations and infrastructure support, ideally across a regional or multi-country Asia scope.
• Strong knowledge of Azure and/or GCP operations, including monitoring, incident management, and operational support.
• Good understanding of infrastructure operations, including Windows Server lifecycle, backup and recovery, disaster recovery, identity services, and platform health management.
• Experience managing cloud managed-service providers and acting as an operational escalation point across internal and external teams.
• Good understanding of landing zone support, middleware operations, and cloud service governance.
• Strong stakeholder management, communication, and analytical skills, with the ability to operate effectively across regional teams, central teams, and external providers.
• Self-directed, dependable, and comfortable operating in a multicultural, matrixed, and fast-paced regional environment.