Senior IT Engineer (Sophos Firewall)

• Basic up to $6,000 + Bonus

• 5 days work week only

• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting

About the role

We are looking for a reliable and hands-on Senior IT Engineer to support the company's day-to-day IT operations. The role will be responsible for providing technical support to users, maintaining IT equipment and systems, assisting with networking and firewall administration, managing Active Directory-related tasks, supporting printers and other office IT equipment, and coordinating with external IT vendors when required.

Key responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and general IT-related issues.

• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.

• Perform basic network troubleshooting, including LAN, Wi-Fi, IP addressing, connectivity, switches, and related network issues.

• Assist with the administration and troubleshooting of Sophos Firewall.

• Manage basic Active Directory functions, including:

  • Creating and disabling user accounts

  • Password resets

  • Managing user access and permissions

  • Adding users or computers to the domain

  • Managing basic Group Policy-related requirements

•  Install, configure, troubleshoot, and maintain office printers and network printers.

•  Coordinate and liaise with external vendors for IT equipment purchases.

•  Hardware replacement and repairs.

•  Warranty and support cases.

•  Quotations and procurement.

•  Installation and maintenance services.

•  Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment.

•  Maintain basic IT hardware and software inventory records.

•  Assist with onboarding and offboarding of employees from an IT perspective.

•  Escalate complex technical issues to senior IT staff or external vendors where necessary.

•  Maintain basic documentation of IT systems, configurations, equipment, and troubleshooting procedures.

•  Ensure IT equipment and systems are kept operational and properly maintained.

Requirement

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

• Previous experience in IT support, helpdesk, desktop support, or an IT infrastructure environment would be an advantage.

• Basic experience with Active Directory, networking, firewalls, and Windows environments.

• Experience with Sophos products would be an advantage.

• Relevant IT certifications would be beneficial but are not mandatory.

Skillset required

• Microsoft Active Directory.

• Windows desktop and laptop troubleshooting.

• Hardware troubleshooting and basic PC maintenance.

• Printer installation, configuration, and troubleshooting.

• Microsoft Office / Microsoft 365 applications.

• User account and access management.

• Basic IT security practices.

• IT equipment setup and deployment.

• Vendor coordination and IT procurement