Manager, Technical Documentation

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Lead a team of technical writers creating end-user documentation for products related to genetic analysis, biomarker discovery, predictive genomics, reproductive health, pathogen detection, disease-specific solutions, forensics, and human identification. The ideal candidate is passionate about clear, concise scientific communication and agile project planning and management. You will build strong collaborative relationships within your team and across business functions to develop instructional content that is critical to customer success with our instruments, software, assays, and reagents. Expertise in technical content creation, DITA standards, and XML-based authoring preferred.

WHAT YOU WILL DO:

• Train and mentor writers in producing high-quality technical documentation for end users from information provided by R&D scientists, hardware and software engineers, product managers, regulatory specialists, and other key business collaborators.

• Plan and prioritize projects, analyze complex documentation requests, and distribute work among the writers.

• Review and edit technical content to make sure that it is logical, concise, and meets the needs of our target audience.

• Recommend improvements to content organization, structure, clarity, and delivery.

• Write new content as needed.

• Analyze current and future capacity, hire and onboard writers and contractors, and handle vendor relationships.

• Build collaborative relationships with teams and functional areas throughout the company (technical support, field application scientists, regulatory, quality, manufacturing, product management, and others).

• Incorporate feedback from internal and external customers to improve document quality.

• Foster an atmosphere of continuous process improvement.

• Develop and track operational metrics and report analytics to understand and communicate needs and drive efficiency.

• Actively follow trends in technical communications.
  

REQUIREMENTS:

• Bachelor’s degree in science; advanced degree preferred

• Experience in the life sciences industry

• 5+ years of technical writing experience; will consider candidates with proven writing, editing, and leadership skills in lieu of experience.

• Proven management and leadership experience supporting and developing team members

• Excellent written and verbal communication skills with strong attention to detail

• Demonstrated ability to translate complex technical information for various audiences

• Excellent interpersonal and people and project management skills.

• Knowledge of relevant style guides and standard practices.

• Experience with AI tools and content management systems

• Knowledge of cGMP regulations and quality systems preferred

• Able to work effectively with cross-functional teams across multiple sites.

• Strong data analysis and reporting skills