Desktop Engineer | Active Hiring
Key Responsibilities
Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.
Perform imaging and re-imaging of devices.
Conduct and maintain asset inventories.
Escalate issues to 3rd party vendors or resolver groups when required.
Update and maintain incident records in the system.
Create and update work instructions as needed.
Document and maintain standards and procedures.
Requirements
ITE/Diploma graduate with at least 2 years of desktop support experience.
Minimum 1 year of hands-on experience in Microsoft Windows 10 and Microsoft Office 365.
Proficient in spoken and written English.
Holds at least one of the following certifications (or equivalent):
• CompTIA A+
• CompTIA Security+
• CompTIA Network+
• Microsoft Certified: Windows Client
• Microsoft Certified: Managing Modern DesktopsPrior IT helpdesk or call centre support experience (including remote support) will be an advantage.
Knowledge of workstations and related components.
Strong communication and coordination skills.
Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.
Employer questions
- Which of the following statements best describes your right to work in Singapore?
- How many years' experience do you have as a Desktop Engineer?
- How many years experience in Information Technology Desktop Support do you have?
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