Enterprise Technical Support (Level 2)
Job Responsibilities
- Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
- Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
- Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
- Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
- Documentation: Keeping detailed records of network configurations, changes, and support activities.
- User Support: Providing support to end-users and other IT teams for network-related issues.
- Operational Hours: Provide 7 days shift hours technical assistance
- Escalation: Attend to escalation from Level 1.5,
- Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
- Perform after office hour schedule standby
Job Requirements :
- Degree/Diploma or equivalent with NOC experience
- Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
- Preferably with CCNA certification or other network certifications
- Customer oriented, motivated and driven to explore new ways of doing things
- Team worker with good interpersonal, communication and writing skills
- Able to work within constraints and meet service levels
- Willing to accept new challenges and responsibilities
- Highly motivated with initiative
- Willing to work on rotating shift, inclusive of weekends and public holidays
- Customer focused attitude with ability to explain technical information to non-technical people with compassion
- Outstanding communication skills in English, both written and verbal
Company profile
M1
M1, a subsidiary of Keppel Corporation, is Singapore’s first digital network operator, providing a suite of communications services, including mobile, fixed line and fibre offerings, to over two million customers. Since the launch of commercial services in 1997, we have achieved many firsts – becoming one of the first operators to be awarded one of Singapore’s two nationwide 5G standalone network license, first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN).
We offer a wide range of mobile and fixed communication services to our consumers, and deliver an extensive suite of services and solutions to our corporate customers which includes symmetrical connectivity solutions of up to 10Gbps, managed services, cloud solutions, cybersecurity solutions, Internet of Things and data centre services.
We collaborate closely with our shareholders Keppel Corporation and Singapore Press Holdings Limited to achieve operational synergies that strengthen our position as an established communications provider in the market.
Our mission is to drive transformation and evolution in Singapore’s telecommunications landscape through cutting-edge technology and made-to-measure offerings.
Company information
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