Data Engineer & Site Supervisor

Company: OCEAN NETWORK EXPRESS (SINGAPORE) PTE. LTD.

Location: 7 straits view, Marina One East Tower / Maritime Square (Central Region), Singapore

Employment Type: Full-time

Working Hours: 5 days per week

Salary: SGD 5,500–8,000 per month

About the role

We are seeking an organized, proactive, and resilient professional to join our regional office in Singapore in a dual capacity as Operations Support Executive & Customer Service Lead. Operating within global maritime shipping and container logistics, the successful candidate will oversee day-to-day ocean freight documentation, booking execution, customer inquiry escalations, and regional operational workflows to support seamless global supply chain activities.

Key responsibilities

• Manage end-to-end container shipment bookings, bill of lading issuance, vessel space allocations, and transshipment schedules across regional trade lanes.

• Lead customer support operations, serving as the primary escalation point for corporate key accounts, freight forwarders, and logistics partners.

• Coordinate with marine operations, terminal planners, and port authorities (PSA) to monitor vessel arrival schedules and resolve cargo equipment bottlenecks.

• Track key performance indicators (KPIs), order fulfillment turnaround times, and customer satisfaction metrics to implement operational service improvements.

• Process freight rate invoices, shipping documentation compliance, customs documentation clearances, and monthly operational billing reconciliations.

• Maintain systematic digital archives, shipping manifests, and customer correspondence logs in strict compliance with corporate guidelines and the Personal Data Protection Act (PDPA).

• Cooperate closely with regional sales, trade management, and network operations teams to optimize equipment positioning and service reliability.

About you

• Diploma or Bachelor’s degree in Maritime Studies, Supply Chain Management, Logistics, Business Administration, or a related discipline.

• 1 to 3 years of experience in shipping operations, customer service leadership, or freight forwarding within container shipping lines or global logistics MNCs.

• Proficient in maritime enterprise systems (such as SAP, cargo booking portals, EDI tools) and Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).

• In-depth understanding of international trade terms (Incoterms), maritime shipping documentation, and customs clearance procedures in Singapore.

• Strong analytical, problem-solving, and conflict-resolution capabilities with high attention to detail in high-volume transport environments.

• Excellent written and verbal English communication skills with the stakeholder management tact needed to manage diverse client accounts.

Benefits

• Competitive base salary with 13th-month Annual Wage Supplement (AWS) and variable performance bonuses.

• Comprehensive outpatient, specialist, dental, and hospitalization medical coverage for employees and eligible family members.

• Generous annual leave entitlement, wellness stipends, and flexible benefit spending allowances.

• Prime Grade-A office location near HarbourFront and Marina Bay MRT stations with flexible hybrid working arrangements.

• Structured career growth pathways, maritime industry training programs, and global mobility opportunities.