Customer Solutions Architect / Technical Account Manager

About the role

Own the success of a portfolio of enterprise customers using Cloud Security and AI security tooling integrated with their environments. You will be the trusted technical advisor driving adoption, renewals, and growth, translating business outcomes into concrete product usage, integrations, and measurable security improvements. You'll thrive in a startup environment that rewards initiative, clarity, and hands-on execution.

Key responsibilities

• Own a book of enterprise accounts: drive account health, adoption, renewal, and revenue growth with clear success plans and value realization milestones.

• Guide product adoption toward business outcomes: deeply understand customer challenges and map features/services to measurable results (e.g., risk reduction, compliance coverage, MTTR).

• Provide hands-on technical support and solution guidance across cloud security use cases.

• Deliver demos, feature updates, workshops, and documentation to accelerate learning and adoption of relevant product capabilities.

• Run a regular cadence (QBRs/EBRs, weekly standups) to uncover new use cases, surface risks, and coordinate cross-functional actions that protect and grow accounts.

• Lead secure onboarding of customer cloud environments (AWS, Azure, GCP, Alibaba Cloud) into CNAPP platform; guide identity/permissions, connectors, and posture coverage.

• Integrate Splunk, Jira, and related SIEM/ITSM/DevOps stacks with platform for alerting, ticketing, and automation.

• Help customers tailor security policies, detection rules, and automations; advise on guardrails and least-privilege access.

• Map CNAPP posture to frameworks (e.g., MAS TRM, ISO 27001, SOC 2); enable automated evidence, dashboards, and policy checks.

• Triage CNAPP/threat-intel alerts, validate IOCs, document lessons learned, and accelerate remediation with owners.

About you

• 5+ years in a technical, customer-facing role (Customer Success, TAM, Solutions Architecture, Sales Engineering, or similar).

• Proven self-starter with a track record of organizing internal resources toward customer outcomes.

• Ability to uncover evolving requirements and map them crisply to platform features and roadmaps.

• Strong consulting and project management skills; act as a reliable advisor delivering visible business value.

• Executive-ready communication, with a positive can-do attitude.

• 2+ years designing/delivering/maintaining cloud infrastructure or cloud security solutions.

• Exposure to Kubernetes and container security.

• Solid understanding of Alibaba Cloud, AWS, Azure, and GCP.

• Basic understanding of AI systems and comfortable building utility scripts/tools with AI support.

• Team player with high integrity; continuously improves processes and programs.

About us

Aerowave Technologies delivers expert-driven cybersecurity services across Web3, fintech, and advanced threat intelligence. We secure decentralized ecosystems, blockchain platforms, and critical fintech operations with AI-powered, real-time solutions. Headquartered in Singapore, we help enterprises across Asia stay resilient, innovative, and ahead of evolving cyber risks.

Benefits

• Opportunity to make a positive impact

• Flexible working arrangements

• A role that offers broad exposure and learning opportunities in cybersecurity, fintech, and emerging technologies