IT SUPPORT TECHNICIAN

Job Responsibilities

• Provide daily IT support to employees and troubleshoot hardware, software, Windows/macOS, Microsoft Office and printer issues.

• Manage Microsoft 365 accounts, email, Teams, SharePoint, OneDrive and user access.

• Set up, configure, maintain and troubleshoot company laptops, desktops and other IT equipment.

• Maintain IT asset records, software licences and equipment inventory.

• Troubleshoot LAN, Wi-Fi, network connectivity and file synchronisation issues.

• Monitor company website hosting, DNS, SSL certificates and coordinate with external service providers when necessary.

• Maintain existing Power Automate workflows and Python scripts, and assist in developing simple automation solutions.

• Maintain IT documentation and ensure smooth daily IT operations.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science or a related field.

• 2–3 years of relevant IT support or system administration experience.

• Good knowledge of Windows 10/11, macOS and Microsoft 365.

• Familiar with computer hardware, troubleshooting and basic networking (TCP/IP, DNS, DHCP and Wi-Fi).

• Basic knowledge of Python scripting and Microsoft Power Automate.

• Familiar with website hosting, DNS and SSL configuration.

• Good problem-solving and communication skills.

• Able to work independently and provide support to users with different technical needs.

Working Conditions

• Office-based position.

• Occasional after-hours support may be required for critical IT issues.

• May require handling and moving IT equipment.