Order Fulfillment Executive (Customer Service)
🌸Working locaiton: Ubi Area
🌸Mon to Fri 8.30am – 5.30pm
🌸Experience in customer service supply chain
Our client, a leading end-to-end global supply chain solutions and cross-border eCommerce provider offering 3PL services, is looking for a proactive Customer Service Executive to manage client relationships and ensure smooth order fulfilment.
GENERAL DESCRIPTION
To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.
ESSENTIAL JOB FUNCTIONS
Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
Advising client on delivery schedule and inventory availability.
Follow up closely to ensure resolution of all problems and issues from Clients.
Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
Initiate continuous processes improvement.
Provide business reports to Management and client on a weekly/monthly basis.
Might need to participate in Demand planning with the client if the situation calls for.
POSITION QUALIFICATIONS
Minimum Diploma in Business or equivalent.
2 years of working experience in customer service/order management.
Experience in supply chain, logistics and manufacturing preferred
EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)
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Company profile
Workle Pte Ltd is an established, leading provider of professional recruitment, executive search and human capital management solutions on behalf of the world’s top organisations.
As we understand Human Resources (HR) is the major issue of companies in Singapore especially with the lack of skilled employees in this growing economy. Workle was formed to provide ideal employers with the right employees based on organizational needs and requirements. Workle consults clients based their business models, organization culture and needs with candidates being offered a place only if they meet the stringent 90% fit of the organization requirement and culture. This methodology ensures the Right candidate is well placed in every organization, every time!
Our role is to seek out dynamic individuals who can enhance and contribute actively to the success and growth of our clients’ businesses.
We are the PROFESSIONAL SERVICE PROVIDER that provide
- Staffing (Permanent / Contract / Temporary)
- M.I.C.E. / Events Placement & Management
- International / Foreign Staffing
- Executive Search
- Overseas Placement
- Head Hunting
- Strategic HR Consulting
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