IT Helpdesk Engineer (Contract)

Benefits:

• Basic up to 3.2k

• Standard Insurance coverage

• Shift allowance*

• Performance Bonus*

• CompTIA certificate sponsorship*

*Subject to T&C

Contract duration:

• 1 year, renewable subject to performance

Responsibilities:

• To provide timely, effective, efficient, and professional quality service to resolve problems   and to achieve customers’ expectation.

• Polite and professional in handling all calls, email queries, and requests.

• Log all reported incidents using the incident ticketing tool.

• Provide first level support to troubleshoot and resolve technical issues.

• Accurate assessment / resolution of problems.

• Regular updates for follow up actions & incident status.

• Escalate of incidents to appropriate second level support in accordance with escalation matrix as per work instructions.

• Work with Team Lead to feedback and improve processes where applicable.

• Weekend duty may be required

Qualifications:

• Diploma and Degree in Information Technology.

• At least 1 year of working experience in IT Service Desk environment.

• Strong computer skills and ability to trouble shoot IT related issue and achieve first line resolution.

• Good writing and verbal communication skills.

• Certifications such as ITIL Foundation and CompTIA A+ or equivalent are a plus.

Working hours:

• 12-hour shift; Rotation of 2 days’ work and 2 days’ rest

OR

• Core rotating shift: Monday to Friday: 8.5 hours. Day shift between 1 pm – 10:30 pm. Night shift between 10:30 pm to 8 am.