Application Support Engineer (12 hours shift）
Responsibilities:
Provide 24x7 onsite IT applications and system production support
To answer and respond to all IT applications and systems related inquiries, hotline calls and emails.
Log all the incidents and issues reported by ams-Osram users.
To escalate any unresolved IT and application issue to 2nd and 3rd Level of support for their attention and further resolution.
Execute tasks base on SOP and IT engineers instructions.
To attend and troubleshoot IT and application systems issues in cleanroom or production floor.
Perform the duty following a work routine of 4days work/3days rest; 3days work/4days rest, 12 hours shift pattern.
Requirements:
Min Diploma in Information Technology
Min 1 year experience in Application Support
No experience candidates are welcome as training will be provided.
Good communication and working attitude.
Employer questions
- Which of the following statements best describes your right to work in Singapore?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Application Support Engineer?
- How many years' experience do you have in an Information Technology Role?
- How many years' experience do you have in an application support function?
- Which of the following Linux distributions are you familiar with?
Company profile
AlpSoft Group of Companies have been incorporated since 2002 and have over the years, gained an array of experience and knowledge with regards to end-to-end solutions and IT services.
With other branches such as the specialized outsourcing of technical staff, software development and integration, hosting and infrastructure services, storage and back-up services and last but not least, breed of breed ; AlpSoft Group of Companies enjoy a strong and renowned footing in the technology solutions industry. Overseas presence in other countries like Malaysia and India is also steady and growing.
AlpSoft helps organisations of all sizes to successfully do business online. Our complete portfolio of Internet-based technology services drives business effectiveness and profitability for more than 400,000 customers.
The breadth of AlpSoft offering extends from helping small businesses build an online presence through to designing and managing the complex web environments of large enterprises and governments. AlpSoft's culture of integrity, innovation, collaboration and customer centricity has been built by more than 400 employees spread across Singapore and Malaysia.
Our Vision
"To actively partner with our valued customers in exploiting information and knowledge with timeliness and cost-effectiveness to increase our customers’ competitive edge."
Company information
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